Payment and Delivery

  1. Payment
    Using your credit cards / debit cards through our website, you have the ability to make online payments by any credit card. When making online payments, the amount will be deducted from your credit card / debit card at the end of your order. If, due to stock issues, your order is canceled or needs to be canceled, your credit card will be refunded within three business days.

  2. Refund of Order
    If your orders are canceled for any possible reason, LEVERS VIRTUAL SHOPPING LTD will refund the price of the product to your account and/or credit card / debit card within three business days. However, it is necessary for you to provide accurate and complete information about your bank account and/or credit card to our company's financial authorities.

  3. Delivery
    We strive to deliver the products you have ordered to the cargo on the same day. For products that require time for supply, the delivery time to the cargo is stated as three working days in the product details. You will be notified in the event of any potential delays in delivery.

To ensure uninterrupted product delivery, please provide your daytime address as the delivery address. Your requests will be processed according to the specified delivery type at the end of the order. Products from our Istanbul-based company will be sent through the cargo company. Once your orders are approved, they will be delivered to the cargo company within a maximum of two business days.

For different delivery terms, please consult our customer representative. Additionally, cargo deliveries are only valid for Turkey and Europe.

  1. Payment Monitoring If the system in question is unable to complete the transaction due to any problem, our visitor will be informed of this situation on the payment page. In case of any errors with the provided address, the customer will be contacted regarding the undeliverable order.

The validity of the visitor's specified email address will be confirmed by an automatic email sent after the order has been transferred. We are responsible for ensuring delivery to the bank where the credit card system is used, as well as the customer.

Please note: When receiving packages that appear to have been damaged during shipment, open and inspect them in the presence of an authorized representative from the company. If you believe there is any damage to the product, do not accept the delivery and keep a report with the cargo company. Upon receipt of the product, it is considered that the cargo company has fulfilled its duty completely.

If the product is damaged, please send the prepared report to the email address contact@paulkenzie.com as soon as possible. By following these procedures, we will initiate the necessary actions for your package and ensure that the delivery is repeated promptly.

Providing a brief explanation of why you wish to return the product in this email will assist us in our work on the product.