Privacy Notice

PRIVACY NOTICE

Last update: May 2023

Levers Virtual Shopping Ltd, “we” or “us” respect your concerns about privacy and recognize the importance of being transparent regarding the personal information we collect about you.

“Paul Kenzie” is an official brand of Levers Virtual Shopping Ltd.

This Privacy Notice applies to personal information we collect in connection with our products and services, for example when you visit our website and when you engage with us through social media platforms or when you contact our Customer Assistance.

Levers Virtual Shopping Ltd is the data controller and is responsible for the processing of this information.

This Privacy Notice describes the types of personal information we collect about you, how we may use that information, with whom we may share it and the rights you have regarding our use of that information. This notice also describes the measures we take to protect the security of the personal information, how long we retain it and how you can contact us to exercise your rights.

This Privacy Notice may be updated periodically to reflect changes in our personal information practices or relevant laws. We will post a prominent notice on the site and/or send you an e-mail to notify you of any significant changes and indicate at the top of the notice when it was updated.

WHAT PERSONAL INFORMATION DO WE COLLECT?

This section explains, for each situation, what personal information we may collect directly from you (either on a voluntary basis or through automated means) and what personal information may be collected (or we may receive) from other sources.

At the moment of collection, we will inform you whether the provision of personal information is optional or mandatory for us to provide a particular product or service. Where the collection is mandatory, we may not be able to provide you with the product or service you requested if you choose not to provide that information to us.

Please note that our products and services are not directed to children under the age of sixteen and we do not knowingly collect information from children under the age of sixteen. If we become aware that we have inadvertently received personal information from a customer under the age of sixteen, we will delete the information from our records.

When you purchase our products or use our services online 

For any type of purchase, we will collect your credit card numbers and other payment information. We will keep your shopping history (what you bought, when and where you bought it and how you paid for it) if we can relate the purchase to your account.

  • If you make an online purchase, we will also collect your contact information including your name, billing and shipping address, e-mail address, telephone number.
  • If you are in contact with our Customer Assistance in connection with our products or services, we will record our calls for security and training purposes, and to improve the services we provide to you. We may also collect additional information through your correspondence with us.
  • If you purchase an item or gift card or ask us to deliver your purchase to someone else, we will collect the recipient’s name, postal address and email address to send the item or gift card to the recipient. If you ask us to do so, we also may use this information to notify the recipient of your gift before it arrives.

When you visit our Websites

  • We obtain certain information by automated means when you visit our Websites, such as through cookies and web beacons. Cookies are bits of text that are placed on your computer’s hard drive when you visit certain websites. Cookies may enhance your online experience by saving your preferences while you are visiting a particular site. The information we collect in this manner may include the IP address of the device you use to connect to the Internet, information regarding your browsing behavior (such as the date and time of your visit, the time you spend on each page, the ads you click on or the website you link from) or the contents of your virtual shopping bag between visits.
  • Cookies and web beacons are only used if you have accepted them on you first visit by continuing your navigation on our Website. Click here to know more about our use of cookies, web beacons and similar technologies and how to manage your settings and preferences at any time.
  • We may also collect information about your online activities from third-party websites on which our ads are served. You may see certain Levers Virtual Shopping Ltd ads on other websites because we work with advertising partners (including advertising networks) to engage in remarketing and retargeting activities and to show you advertisements tailored to your individual interests.
  • If you link your Facebook or Google account or accounts from other third party services to Levers Virtual Shopping Ltd (for example, by using their login features), we will also receive your public profile data from those accounts (such as your name, e-mail address, profile picture, language preference, unique identifier). The information we get from those services may depend on your settings and their privacy policies, so please check what those are.
  • If you decide to register to “My Account”, we will collect your name, address, e-mail address, country of residence, telephone number, username and password. You may also choose to provide us your gender, date of birth and shipping information as well as credit card information, wish list of products or address book on a voluntary basis. We will also give you the opportunity to opt in to receive Levers Virtual Shopping Ltd marketing communications.
  • Our Websites may contain links to other websites or offer third party services applying their own privacy policies to the collection of other personal information. These websites or services may be operated by companies not affiliated with Levers Virtual Shopping Ltd. We strongly recommend you to read their privacy policies if you visit any of these websites or use any of these third party services. We are not responsible for the content of any website or third party service not affiliated with Levers Virtual Shopping Ltd.

When you participate in surveys, competitions, events or promotions

  • We may collect your contact information including name, e-mail address and country of residence, mobile number, as well as your gender or birth date. We will always let you know whether providing the information is mandatory or optional, as well as any consequences for not providing the requested information.
  • We may also collect any personal information submitted or received through customer surveys, competitions and events such as your feedback, responses, shopping preferences or image.

When you contact us or we contact you

  • When you contact or are contacted by our Customer Assistance, we may collect information such as your name, address, e-mail address, telephone number, date of birth, payment information, shopping history and records of correspondence.
  • When we contact you by e-mail, we may use cookies and web beacons to know when you have clicked and opened our e-mail. Click here to know more about use of cookies, web beacons and similar technologies and how to manage your settings and preferences at any time.
  • If you contact us or we contact your on our social media pages, we may collect your social media username, your comments, questions or feedback.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We will use and process your personal information for the purposes described in this section. Please note that one or more purposes may apply simultaneously to the same personal information.

For Example

We may use your e-mail address to confirm your order and to send you marketing communications.

To provide our products and services

  • We will process the relevant personal information described in the previous section to provide you the products and services you have requested.
  • We rely on the contract we have with you as the lawful basis to process your personal information for such purpose. If you choose not to provide the information, we have requested from you, we may not be able to perform properly our contractual obligations.

For Example

  • When you purchase products on one of our Websites, we will use your name and address to deliver the products and your credit card details to effect payment.
  • When you participate in our “Paul Points System” organized by Levers Virtual Shopping Ltd, we will use your name, e-mail address and mobile number to administer the points you’ve earned.
  • When you visit our Websites, we will use cookies that are strictly necessary to enable the services on our website that you have specifically requested (for example, use the shopping basket function or pay for your products).

To communicate and interact with you

  • If you have given us you consent through an appropriate mechanism such as ticking a box, managing technical settings or any other action indicating clearly your consent, we will use your contact information to send you offers, news and updates about our products, services and events via the channel you have chosen (such as e-mail or mobile phone). We will personalise and tailor these communications to your preferences and interests based on our legitimate interest to improve your customer experience as explained in the next section.
  • You can choose at any time to unsubscribe from marketing e-mails by clicking on the unsubscribe link included in each e-mail (or by contacting our Customer Assistance or Data Protection Officer if the unsubscribe link is not available).
  • Based on our legitimate interest to do so, we may use your contact information to send you marketing communications by postal mail. We may also contact you about our services, for example to ask you to provide feedback about your experience in our website(s) or to participate in a survey.
  • We may send you communications required by law or which are necessary to inform you about our changes to the services we provide you (for example, updates to this Privacy Notice, product recall notices and legally required information relating to your orders). These messages will not include any promotional content and do not require your prior consent when sent by email or text message. If we do not use your personal information for these purposes, we will be unable to comply with our legal obligations.

To improve our products and services and personalise your experience with Levers Virtual Shopping Ltd

  • We may use your personal information to understand your preferences, offer you products and services which are more relevant to you, deliver content and show you advertisements tailored to your interests, and send you personalised communications (if you have opted-in to marketing communications).To process your information, we rely on our legitimate interest to improve our products and services and personalise your customer experience.
  • If you have accepted the use of cookies on your first visit by continuing your navigation on our Website, we may use the personal information collected to:
  • offer you a customized browsing experience and provide you with a great shopping experience, for example by capturing the pages you have browsed or products you have viewed and remembering your choices and preferences (through functionality cookies).
  • show you interest-based advertising on third party websites after you have shown interest in our products or services (through third party advertising cookies). The objective is to make our online offers even more interesting for you.

For Example

Through the Facebook pixel added on our Websites, Facebook can determine a group of users who have visited our Websites as a target audience for the presentation of Levers Virtual Shopping Ltd ads on Facebook (‘Custom Audience’). This service allows us to display Levers Virtual Shopping Ltd ads to Facebook users who have shown interest in our Websites or people who resemble our customers. Facebook's processing of personal data is governed by Facebook Data Usage Policy: https://www.facebook.com/about/privacy. If you are logged into Facebook, you can disable the "Custom Audiences" remarketing feature at any time at https://www.facebook.com/settings/?tab=ads#_=_

  • determine advertising effectiveness, for example that you have visited our Websites after clicking on Levers Virtual Shopping Ltd ads displayed by third party advertising companies (through analytics cookies) on certain websites you visit.
  • Click here to know more about use of cookies, web beacons and similar technologies and how to manage your settings and preferences at any time.
  • Based on our legitimate interest, we may also share limited personal information about you (such as your e-mail address) in an encrypted format with strategic partners (such as Facebook) to allow you to receive targeted advertising when you are visiting other websites.
  • We may finally use your personal information to conduct analytics and research based on our legitimate interest to understand our business, customers shopping patterns, trends and behaviors. 

To provide customer support

We may process your personal information if you contact our Customer Assistance (or we contact you through our Customer Assistance). We will collect and process your personal information to perform our contractual obligations in relation with the products or services you have requested and to provide you the best service we can or to comply with our legal obligations.

WHO DO WE SHARE YOUR PERSONAL INFORMATION WITH?

We do not sell or otherwise disclose your personal information except as described in this section.

With our Service Providers

We may also share personal information with our Service Providers processing your data on our behalf for the purposes described in this Privacy Notice.

Examples of service providers we may share your data with

  • Service provider operating the contact centre to provide Customer Assistance to users of our Websites
  • Transportation companies delivering products purchased on our Websites to our customers.
  • Companies providing technical support and infrastructure for ourWebsites.

Where our service providers need to have access to your personal information, we will (1) select providers who respect your privacy and comply with data protection laws at any time ; (2) only give them access to the information they need to perform their services; (3) ensure that they will only use the information for the purposes agreed in our contract with them; (4) ask them to delete or return any personal information when we stop using their services.

Other reasons for sharing personal information:

We may also disclose personal information about you (1) if we are required to do so by law or legal process (such as court order), (2) in response to a request by law enforcement authorities, or (3) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation or suspected or actual illegal activity.

We also reserve the right to transfer personal information we have about you in the event we sell or transfer all or a portion of our business or assets. Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use the personal information you have provided to us in a manner consistent with this Privacy Notice. Following such sale or transfer, you may contact the entity to which we transferred your personal information with any inquiries concerning the processing of that personal information.

HOW DO WE PROTECT YOUR PERSONAL INFORMATION?

Security safeguards

We maintain appropriate administrative, technical and physical safeguards to protect the personal information you provide on this website against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use and other unlawful forms of processing.

We use Secure Sockets Layer (“SSL”) technology to protect the transmission over the Internet of your payment card data. You can check the security of your connection by looking at the URL line of your browser. When accessing a secure site, the first characters of the site address change from “http” to “https.” If you are using a web browser or firewall that does not permit communications through secure sites, you will not be able to make purchases on our site.

Transfer of personal information to other countries

We will transfer the personal information we collect about you to our affiliates and third party service providers in countries other than the country in which you originally provided it, including the United States, and that have not been recognised by the European Commission as providing an adequate level of data protection. In this event, we will implement appropriate safeguards to ensure an adequate level of data protection, including executing data transfers agreements based on the European Commission’s Standard Contractual Clauses. You may obtain a copy of these safeguards by contacting us as indicated in the “HOW TO CONTACT LEVERS VIRTUAL SHOPPING LTD” section below.

HOW LONG DO WE RETAIN YOUR PERSONAL INFORMATION?

We keep the personal information we collect for the duration of our relationship with you, plus a reasonable period in order to take into account the applicable legal retention requirement or statute of limitation period, or otherwise as required for our business purposes described above.

If you consent to receive marketing communications, we will keep the information necessary to send you these communications.

At the end of the retention period, your personal information will be deleted completely or anonymised so that it can be used in a non-identifiable way for statistic and analytical purposes.

WHAT RIGHTS DO YOU HAVE OVER YOUR PERSONAL INFORMATION?

Subject to applicable law, you may (1) request access to the personal information we maintain about you, (2) request that we update, correct, amend, or erase your personal information or (3) request the restriction of our use of your personal information.

In addition and also subject to applicable law, you may receive, in a structured, commonly used and machine-readable format, the personal information that you have provided to us about you. In appropriate circumstances, you have the right to have this information transmitted to another company, where it is technically feasible.

You also may object at any time to the use of your personal information, on grounds relating to your particular situation, where we use that information based on our legitimate interests as described above.

If we use your personal information to send you marketing communications, you may object at any time and without providing any reasons (e.g., by clicking in the unsubscribe link in our marketing emails or by contacting our Customer Assistance or Data Protection Officer), and we will apply your preferences going forward. You also may withdraw any consent you previously provided to us. If you do so, this will not affect the lawfulness of our use of your information based on your consent before its withdrawal.

If you wish to exercise these rights, please contact us. Please include your name, email address, postal address. and a copy of your identity card or passport in your request. To protect the confidentiality of your information, we will also ask you to verify your identity by providing a copy of your identity card or passport in your request. If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act.

If you have an online customer account, you can also access, amend or update your information by logging into My Account on our Website and amending your details as appropriate.

If you are not satisfied by our response or if you consider your privacy rights have been breached, you may lodge a complaint with a data protection authority, in particular in the EEA country of your habitual residence, place of work or place of our alleged infringement of the European data protection rules.

Types of Personal Data Levers Virtual Shopping Ltd Collects

Levers Virtual Shopping Ltd collects Personal Data directly from Consumers through the Sites. Levers Virtual Shopping Ltd obtains, uses, discloses and otherwise processes Personal Data about its Consumers to (i) process transactions they request, including e-commerce and mobile transactions, (ii) improve its Sites, quality of service, and Consumers’ shopping experience, (iii) send communications about its products, services, campaigns and promotions, (iv) prevent and detect fraud and abuse, (v) enable service providers to perform certain activities on the company’s behalf, and (vi) comply with legal obligations, policies and procedures and for internal administrative and analytics purposes.

The types of Consumer Personal Data Levers Virtual Shopping Ltd collects includes:

  • name;
  • age;
  • date of birth
  • gender;
  • demographic information;
  • billing and shipping address;
  • driver’s license or ID number;
  • passport number;
  • telephone number;
  • email address;
  • payment card information;
  • checking account information;
  • shopping preferences and purchase history;
  • information obtained by automated means when Consumers visit the Sites, such as through cookies, web beacons, and web server logs (including the IP address of the device the Consumer uses to connect to the Internet, domain name, unique device identifier, browser characteristics, device characteristics, operating system, language preferences, referring URLs, information on actions taken on the Sites, dates and times of Site visits and the pages accessed); and
  • any other information Consumers provide or generate on Sites.

Levers Virtual Shopping Ltd also may obtain and use Consumer Personal Data in other ways for which the company provides specific notice at the time of collection.

In addition, Levers Virtual Shopping Ltd obtains Personal Data, such as contact information and financial account information, of representatives of vendors and other business partners. Levers Virtual Shopping Ltd uses this information to manage its relationships with its vendors and business partners, process payments, expenses and reimbursements, and carry out the company’s obligations under its contracts with the relevant organizations.

Levers Virtual Shopping Ltd’s privacy practices regarding the processing of Consumer Personal Data comply with the Privacy Shield Principles of Notice; Choice; Accountability for Onward Transfer; Security; Data Integrity and Purpose Limitation; Access; and Recourse, Enforcement and Liability.

Notice

Levers Virtual Shopping Ltd provides information in this Policy and the privacy notices on the Sites ****about its Consumer Personal Data practices, including the types of Personal Data Levers Virtual Shopping Ltd collects, the types of third parties to which Levers Virtual Shopping Ltd discloses the Personal Data and the purposes for doing so, the rights and choices Consumers have for limiting the use and disclosure of their Personal Data, and how to contact Levers Virtual Shopping Ltd about its practices concerning Personal Data.

Relevant information also may be found in notices pertaining to specific data processing activities.

Choice

Levers Virtual Shopping Ltd generally offers Consumers the opportunity to choose whether their Personal Data may be (i) disclosed to third-party Controllers or (ii) used for a purpose that is materially different from the purposes for which the information was originally collected or subsequently  authorized by the relevant Consumer.  To the extent required by the Privacy Shield Principles, Levers Virtual Shopping Ltd obtains opt-in consent for certain uses and disclosures of Sensitive Data.  Consumers may contact Levers Virtual Shopping Ltd as indicated below regarding the company’s use or disclosure of their Personal Data.   Unless Levers Virtual Shopping Ltd offers Consumers an appropriate choice, the company uses Personal Data only for purposes that are materially the same as those indicated in this Policy.

Levers Virtual Shopping Ltd shares Consumer Personal Data with its affiliates and subsidiaries.  Levers Virtual Shopping Ltd may disclose Consumer Personal Data without offering an opportunity to opt out, and may be required to disclose the Personal Data, (i) to third-party Processors the company has retained to perform services on its behalf and pursuant to its instructions, (ii) if it is required to do so by law or legal process, or (iii) in response to lawful requests from public authorities, including to meet national security, public interest or law enforcement requirements. Levers Virtual Shopping Ltd also reserves the right to transfer Personal Data in the event of an audit or if the company sells or transfers all or a portion of its business or assets (including in the event of a merger, acquisition, joint venture, reorganization, dissolution or liquidation).

Accountability for Onward Transfer of Personal Data

This Policy and the privacy notices on the Sites describe Levers Virtual Shopping Ltd’s sharing of Consumer Personal Data.

Except as permitted or required by applicable law, Levers Virtual Shopping Ltd provides Consumers with an opportunity to opt out of sharing their Personal Data with third-party Controllers. Levers Virtual Shopping Ltd requires third-party Controllers to whom it discloses Consumer Personal Data to contractually agree to (i) only process the Personal Data for limited and specified purposes consistent with the consent provided by the relevant Consumer, (ii) provide the same level of protection for Personal Data as is required by the Privacy Shield Principles, and (iii) notify Levers Virtual Shopping Ltd and cease processing Personal Data (or take other reasonable and appropriate remedial steps) if the third-party Controller determines that it cannot meet its obligation to provide the same level of protection for Personal Data as is required by the Privacy Shield Principles.

With respect to transfers of Consumer Personal Data to third-party Processors, Levers Virtual Shopping Ltd (i) enters into a contract with each relevant Processor, (ii) transfers Personal Data to each such Processor only for limited and specified purposes, (iii) ascertains that the Processor is obligated to provide the Personal Data with at least the same level of privacy protection as is required by the Privacy Shield Principles, (iv) takes reasonable and appropriate steps to ensure that the Processor effectively processes the Personal Data in a manner consistent with Levers Virtual Shopping Ltd’s obligations under the Privacy Shield Principles, (v) requires the Processor to notify Levers Virtual Shopping Ltd if the Processor determines that it can no longer meet its obligation to provide the same level of protection as is required by the Privacy Shield Principles, (vi) upon notice, including under (v) above, takes reasonable and appropriate steps to stop and remediate unauthorized processing of the Personal Data by the Processor, and (vii) provides a summary or representative copy of the relevant privacy provisions of the Processor contract to the Department of Commerce, upon request.  Levers Virtual Shopping Ltd remains liable under the Privacy Shield Principles if the company’s third-party Processor onward transfer recipients process relevant Personal Data in a manner inconsistent with the Privacy Shield Principles, unless Levers Virtual Shopping Ltd proves that it is not responsible for the event giving rise to the damage.

Security

Levers Virtual Shopping Ltd takes reasonable and appropriate measures to protect Consumer Personal Data from loss, misuse and unauthorized access, disclosure, alteration and destruction, taking into account the risks involved in the processing and the nature of the Personal Data.

Data Integrity and Purpose Limitation

Levers Virtual Shopping Ltd limits the Consumer Personal Data it processes to that which is relevant for the purposes of the particular processing.  Levers Virtual Shopping Ltd does not process Consumer Personal Data in ways that are incompatible with the purposes for which the information was collected or subsequently authorized by the relevant Consumer.  In addition, to the extent necessary for these purposes, Levers Virtual Shopping Ltd takes reasonable steps to ensure that the Personal Data the company processes is (i) reliable for its intended use, and (ii) accurate, complete and current.  In this regard, Levers Virtual Shopping relies on its Consumers to update and correct the relevant Personal Data to the extent necessary for the purposes for which the information was collected or subsequently authorized.  Consumers may contact Levers Virtual Shopping as indicated below to request that Levers Virtual Shopping update or correct relevant Personal Data.

Subject to applicable law, Levers Virtual Shopping retains Consumer Personal Data in a form that identifies or renders identifiable the relevant Consumer only for as long as it serves a purpose that is compatible with the purposes for which the Personal Data was collected or subsequently authorized by the Consumer.

Access

Consumers generally have the right to access their Personal Data.  Accordingly, where appropriate, Levers Virtual Shopping Ltd provides Consumers with reasonable access to the Personal Data Levers Virtual Shopping Ltd maintains about them.  Levers Virtual Shopping Ltd also provides a reasonable opportunity for those Consumers to correct, amend or delete the information where it is inaccurate or has been processed in violation of the Privacy Shield Principles, as appropriate.   Levers Virtual Shopping Ltd may limit or deny access to Personal Data where the burden or expense of providing access would be disproportionate to the risks to the Consumer’s privacy in the case in question, or where the rights of persons other than the Consumer would be violated.   Consumers may request access to their Personal Data by contacting Levers Virtual Shopping Ltd as indicated below.

Recourse, Enforcement and Liability

Levers Virtual Shopping Ltd has mechanisms in place designed to help assure compliance with the Privacy Shield Principles.  Levers Virtual Shopping Ltd conducts an annual self-assessment of its Consumer Personal Data practices to verify that the attestations and assertions Levers Virtual Shopping Ltd makes about its Privacy Shield privacy practices are true and that Levers Virtual Shopping Ltd’s privacy practices have been implemented as represented and in accordance with the Privacy Shield Principles.

Consumers may file a complaint concerning Levers Virtual Shopping Ltd’s processing of their Personal Data.  Levers Virtual Shopping Ltd will take steps to remedy issues arising out of its alleged failure to comply with the Privacy Shield Principles.  Consumers may contact Levers Virtual Shopping Ltd as specified below about complaints regarding Levers Virtual Shopping Ltd’s Consumer Personal Data practices.

 

Terms Of Sale

Last modified: May 2023

Terms of Sale These provisions apply to purchases of products on the following websites:

TerritoryWebsiteTurkey www.paulkenzie.com

Please read the following terms of sale (the "Terms of Sale") carefully before purchasing any product on the Website. Any purchase of product using this Website will be subject to these Terms of Sale.

We may change our Terms of Sale from time to time. We recommend you to check the latest version of the Terms of Sale whenever you place an order.

In these Terms of Sale the terms "we", "us" and "our" refer to Levers Virtual Shopping Ltd and "you" refers to you, the user of the Website.

Eligibility to purchase product from this Website

You do not have to register to explore the Website or to purchase products through it, but registering and creating an account with us will allow you to fully enjoy the Website. Not only will shopping be easier, but your entire experience with us will become customised over time.

By creating an account, you can store credit card information for easier and faster checkout, maintain an address book, review your order history and edit billing or delivery information.

When you register or make purchases through the Website, you will be required to provide certain information including your name, phone number and e-mail address. You will also be required to provide valid details of a credit or debit card (or such other payment mechanism as is permitted by these Terms of Sale) which you are legally entitled to use. We reserve the right to request additional evidence or proof of billing information where we think this is necessary. You warrant that all information you provide to us at any time is true, accurate and complete.

All personal information that you provide when using the Website will be used in accordance with our Privacy Notice and applicable laws.

By placing an order through this Website you warrant that you are at least eighteen (18) years old and that you are capable of entering into legally binding contracts.

Shopping Bag and Wish List

The Shopping Bag holds the products you have selected to purchase while you shop. Products you place in your Shopping Bag will remain there until you purchase them, remove them or move them to your Wish List. They will remain there even after you leave the Website unless they go out of stock before you complete your purchase in which case they will be automatically removed from your Shopping Bag.

Your Wish List allows you to store details of products that you are thinking about buying. This feature saves your selections even after you leave the Website, making it easy to relocate and purchase your favourite products in the future. Products will remain in your Wish List until they are moved to your Shopping Bag or removed.

Please note that products in your Shopping Bag or on your Wish List are not reserved for you, and they will be available for purchase by other customers until you have submitted and we have confirmed your order for them in accordance with these Terms of Sale.

Making a purchase

In order to purchase products using this Website, you must add it to your Shopping Bag and then indicate that you wish to purchase that product by proceeding to the Checkout section of the Website and entering the relevant information where instructed. You will be provided with an opportunity to review your order, check the total price of your order and the information you have provided and correct any input errors before confirming your purchase. Finally you will have to confirm that you have read and agree with these Terms of Sale.

Once you have submitted your order, we will send an email to the email address you have provided acknowledging receipt of your order and setting out details of the ordered product(s). This email does not constitute an acceptance of your order - only a confirmation that we have received it. You are encouraged to download, save or print a copy of your order confirmation and these Terms of Sale for your records.

Once we have acknowledged receipt of your order, we will check that we have your product(s) in stock.

The information on this Website does not constitute a binding offer to sell products described on the Website. The contract between us will be concluded when we email you to confirm that the product(s) have been dispatched.

The contract for your order will be concluded in the relevant Territory and the language will be English.

Your credit or debit card will be charged when your order is ready for dispatch.

When we e-mail you the confirmation that your product has been dispatched we will attach an electronic invoice in respect of your order. Please note that we do not issue paper invoices.

Products on this Website

In the event that a product you have ordered is unavailable, we will inform you of this upon receiving your order. We will, where possible give you the option to order a different product of the same type or alternatively, to cancel your order. Should you opt to cancel your order no charge will be made to your credit card and, in the event that your debit card has already been charged, a full refund will be made.

We have made every effort to display the colours and textiles of our products that appear on the Website as accurately as possible; however, as computer monitors vary, we cannot guarantee that products will be exactly as depicted on the Website.

Prices

All prices shown on this Website are in Euros & British Pound Sterling and inclusive of sales tax at the applicable rate. All prices are applicable to purchases made in the relevant Territory only.

From time to time we may offer certain promotions for eligible purchases or eligible customers. Please ensure that you read the terms of the promotion and enter any applicable Promotional Code on the Payment page or the Review Your Order page. If your Promotional Code qualifies, your deduction will be displayed in the payment summary. Only one Promotional Code per order will be accepted. Please note that we reserve the right to cancel orders in the event that an unauthorised Promotional Code is used. A Promotional Code cannot be applied retrospectively to orders that have already been placed.

Our right to refuse or cancel an order

We reserve the right at any time after receipt of your order to decline your order, or any part thereof, in our sole discretion, even after your receipt of an order confirmation or after your chosen payment method has been charged. If we cancel after your chosen payment method has been charged we will refund the payment to you.

We reserve the right to reject orders from any customer with whom we have an ongoing legal dispute regarding a prior order. We may cancel any order if we suspect any fraudulent activity and may refuse to process orders from customers with a previous fraudulent order history.

Website Price Guarantee

If we make a permanent price reduction on any product you have purchased from the Website, you may request a refund of the price difference. Your request for a refund must be made within ten (10) days of delivery of the relevant product. Please be aware that the exact style, size and colour of the relevant product must be available for purchase at the time you request the refund in order to qualify for the price adjustment. Price adjustments are accepted on product purchased at the full retail price only. Please note that promotional sales prices are not permanent price changes and are not included in this guarantee.

Methods of Payment

Full payment is required before an order can be dispatched to you. We accept the following methods of payment:

  • Visa Credit, Visa Debit, Visa Electron, Master Card Credit, Master Card Debit, American Express, JCB and Paypal. (Klarna applepay vs.)

In the event that the sum due from you for your order cannot be debited or charged for whatever reason, your order will be cancelled.

By making an offer to purchase products through our Website, you authorise us, to the extent permitted by applicable law, to perform credit and anti-fraud checks on you and the payment mechanism that you have provided. These checks may be required, amongst other things, to authenticate your identity, to validate your credit or debit card, to obtain an initial credit or debit card authorisation and/or to authorise individual purchases. You authorise us to disclose information provided by you, including personal information, to third parties such as banks and the providers of credit reports for the purposes of these checks, and acknowledge that such parties may keep a record of that information. You further agree and acknowledge that we may make the information we receive from such checks available to third parties including fraud prevention and credit reference agencies. We reserve the right to put in place additional payment security systems from time to time.

For your convenience, your credit or debit card information can be stored in your account. For added security, the billing address you provide must exactly match the address on file at your debit or credit card. The processing of your order may be delayed if these addresses are different.

We will prosecute any fraudulent activities relating to any attempt to reverse or seek a refund of a valid charge for an order that has been properly fulfilled and delivered to you and is not subject to a right of return.

Order Tracking and Delivery

Once your order has been confirmed, we endeavour to dispatch purchases within one (1) to two (2) working days of confirming your order (working days exclude Saturdays, Sundays and Public holidays), and to deliver your order in accordance with the timescales set out in our Shipping Policy Stated delivery times are estimates only, and are measured from the date of dispatch. Each address you instruct us to deliver to, including gift-recipient addresses, is considered a separate order and is subject to applicable delivery charges. 

Once your order is placed, we will send an e-mail confirming the details of your order and the selected delivery method. Your Order History on the Website lists the current status of pending orders. You may check your order status through the Order History area of My Account or the Track Your Orders option. You can also Contact Us. We will email you a confirmation once your order is ready for dispatch.

We require a signature for all products delivered using this Website. All responsibility and risk for the products you have purchased through this Website passes to you on delivery. In the event that you have purchased a product as a gift for a third party you agree that signature by a person at the stated delivery address is proof of fulfilment of your order.

For security reasons, Levers Virtual Shopping Ltd cannot ship any order to Post Office Boxes or accept any order where it is impossible to identify the individual delivery address. Levers Virtual Shopping Ltd's policies do not allow product to be reshipped and therefore we cannot ship to an address associated with a "freight forwarding company". We do not deliver outside the relevant Territory.

Your right to Cancel an Order and Returns

You may cancel your order at any time from placing your order until thirty (30) calendar days of receipt of the product. For further details on our returns policy and how to cancel an order, please see our Returns Policy

Exchanges

We do not offer exchanges for non-faulty products. If you wish to purchase a new item, please place a new order through the Website or through our Customer Assistance.

Additional Provisions relating to Cancellations and Returns

Please note that following products cannot be returned (unless they are faulty):

  • Please note in the interests of hygiene, underwear products that show signs that they have been worn are not returnable. 

We reserve the right to refuse returns where products are soiled, show signs that they have been worn, the tags have been removed or the adhesive strip has been removed. Alternatively we may make a deduction from any refund due to you for loss in value of any product you return, if the loss is the result of unnecessary handling or use by you.

We will prosecute any fraudulent activities, including without limitation, any attempt to reverse or seek a refund of a valid charge for an order that has been properly fulfilled and delivered to you and is not subject to a right of return.

Product purchased via the Website may only be returned in the manner outlined above and cannot be returned to a Levers Virtual Shopping Ltd virtual store or any other point of sale. 

For further details on our returns policy and how to cancel an order, please see our Returns Policy

Customer Assistance

If you have any questions, comments or complaints about the goods you have ordered, please contact us at:

Levers Virtual Shopping Ltd

284 Chase Road A Block 2nd Floor Unit 172

Southgate London England N14 6HF

Email: info@paulkenzie.com

Limitation of Liability

Please note that nothing in these Terms of Sale affects your statutory rights as a consumer including statutory rights relating to faulty or misdescribed goods. Where a product is faulty or misdescribed you may have the right to request a repair, a replacement or a refund. For further information about your statutory rights please contact your local consumer authority.

We shall not be liable to you if we are prevented or delayed in the performance of any of our obligations to you if this is due to any cause beyond our reasonable control including without limitation, disaster, explosion, flood, war and civil disturbance, strike, industrial action or stoppages of work, force majeure.

Nothing in these Terms of Sale shall limit or exclude our liability (i) for death or personal injury caused by our negligence or (ii) fraudulent misrepresentation or (iii) any other liability which cannot be excluded or limited under applicable law.

General

Clause headings are for convenience only and do not affect the interpretation of these Terms of Sale. These Terms of Sale constitute the entire agreement and understanding between you and Levers Virtual Shopping Ltd with respect to the purchase of goods via the Website and supersede all prior communications between you and us.

If any provision of these Terms of Use is unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms of Sale and shall not affect the validity and enforceability of any remaining provisions.

Any failure or delay by us in enforcing (in whole or in part) any provision of these Terms of Sale will not be interpreted as a waiver of our rights or remedies.

Governing Law and Jurisdiction

These Terms of Sale shall be governed and construed in accordance with the laws of your country of residence. In the event of a dispute in relation to any purchase under these Terms of Sale, you can bring legal proceedings against us in the of the country where we are registered (Turkey) or the local courts in your country of residence

TERMS OF USE

Last modified: May 2023

Terms of Use

Please read the following terms and conditions (the "Terms of Use") carefully before using our website (the "Website"). By accessing the Website, you agree to be bound by these Terms of Use. If you do not agree to these Terms of Use, you may not use the Website. We recommend that you keep a printed copy of these Terms of Service for future reference.

This Website is operated by Levers Virtual Shopping Ltd ("Levers Virtual Shopping Ltd"), a company registered in the United Kingdom with company number “14852719”. Our registered address is 284 CHASE ROAD UNIT 172 A BLOCK 2ND FLOOR LONDON UNITED KINGDOM N14 6HF. Our VAT number is 060.720.034.

In these Terms of Use the terms "we", "us" and "our" refer to Levers Virtual Shopping Ltd and "you" refers to you, the user of the Website.

Registration

You do not have to register to use the Website but will need to register to purchase goods via the Website. There are advantages in registering and creating an account with us. Not only will shopping be easier, but your experience with us will become more personalised over time. By creating an account, you can store credit card information for easier and faster checkout, maintain an address book, review your order history and edit billing or shipping information.

Your Information

You agree that the information you provide to us will be true, accurate, current and complete in all respects. You also agree to notify us of any changes in this information. All personal information you provide to us when you use the Website will be used in accordance with our Privacy Notice, which is incorporated into these Terms of Use.



Products and Colours

All of the products we sell are available for sale through the Website. Please visit us on https://paulkenzie.co/ .

We have made every effort to display the colours and textiles of our products that appear on the Website as accurately as possible however, as computer monitors vary, we cannot guarantee that products will be exactly as depicted on the Website.

Terms of Sale

The information on this Website does not constitute a binding offer to sell the products described on the Website. All purchases made via the Website are subject to our Terms of Sale.

Ownership of Website Materials

All content on this Website including, without limitation, text, designs, graphics, logos, icons, images, films, audio clips, downloads, interfaces, code and software ("Website Material") is owned by or licensed to Levers Virtual Shopping Ltd or our affiliates and is protected by copyright, trade mark and other applicable laws. Your use of the Website does not entitle you to any intellectual property rights or any other rights in the Website Material, other than the limited rights of use granted to you pursuant to these Terms of Use.

All trade marks, logos, service marks and trade names displayed on this Website are registered and/or unregistered trademarks of Levers Virtual Shopping Ltd, its affiliates (including without limitation Levers Virtual Shopping Ltd), their respective licensors or content providers, or other third parties. All of these trade marks, logos and service marks are the property of their respective owners. Nothing on this Website shall be construed as granting any licence or right to use any trade mark, logo or service mark displayed on the Website without the owner's prior written permission, except as otherwise described in these Terms of Use. Levers Virtual Shopping Ltd and our affiliates reserve all rights not expressly granted in and to the Website and the Website Material.

Your use of the Website

You may access, copy, download and print the Website Material for your personal and non-commercial use, provided you do not modify or delete any copyright, trade mark or other proprietary notice that appears on the Website Material. Any other use of the Website Material is strictly prohibited. You may not use the Website or the Website Material for any commercial purpose whatsoever. If you download or upload any materials from or to this Website, you do so at your own discretion and risk.

You may not use contact information provided on the Website for unauthorised purposes, including marketing. You agree not to interrupt or attempt to interrupt the operation of the Website in any way - including through the use of any hardware or software intended to damage or interfere with the proper working of the Website - or to intercept any data (including personal information) transmitted via the Website.

Levers Virtual Shopping Ltd reserves the right to restrict or terminate your access to, or use of, the Website or any feature or part of it at any time if you breach the Terms of Use or for any other reason whatsoever without notice. Termination or limitation of your access or use will not waive or affect any other right or relief to which Levers Virtual Shopping Ltd may be entitled, at law or in equity.

Material You Submit

You may not use this Website to upload to, distribute or otherwise publish any content that:

  • infringes any rights of third parties, including without limitation their intellectual property rights;
  • breaches any applicable local, national or international law or regulation;
  • is fraudulent, or has any fraudulent purpose or effect;
  • is contrary to public policy and/or accepted moral standards, including without limitation: pornographic or sexually explicit images; obscene or offensive messages; material which is defamatory or libellous of any person or which is invasive of their privacy or publicity rights; material harmful to minors; material likely to incite crimes or offences; material promoting discrimination based on race, sex, religion, nationality, disability, sexual orientation or age; material promoting computer piracy or any other criminal offence; anything likely to harass, upset, embarrass or alarm another person or cause them to harm themselves; or any material likely to misrepresent your identity or impersonate another person (including by submitting material intended to give the impression that it is originated by Levers Virtual Shopping Ltd or any other person);
  • contains among others things and without limitation viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of the Website or any computer software or hardware;
  • acts contrary to Levers Virtual Shopping Ltd's interests, in particular by modifying, damaging, or overloading the Website;
  • is inconsistent with reasonable use of the Website (for example by submitting the same material repeatedly); or
  • promotes any commercial activity whatsoever, for example by sending promotional or advertising messages or spam.

In the event you submit any material via the Website:

  • you warrant that you own or otherwise control all the rights (including all intellectual property rights) to such material, and that such material complies in all respects with these Terms and Use.
  • you grant Levers Virtual Shopping Ltd and its affiliates and agents a non exclusive, royalty-free, perpetual, irrevocable and fully transferable licence to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute and display such material throughout the world in any media; and
  • you acknowledge that we have no obligation of confidentiality in relation to any material you submit to us.

Links

This Website may contain links to other websites, some of which are operated by Levers Virtual Shopping Ltd or its affiliates and others of which are operated by third parties. These links are provided as a convenience to you. We have not reviewed the information on those other websites and are not responsible for the content of those or any other websites, or any products or services that may be offered through those or any other websites. Inclusion of links to other websites should not be viewed as an endorsement of their content. Any questions or comments relating to those other websites should be addressed to the operator of those websites.

Neither you nor any third party acting on your behalf may link to any page of this Website.

You or third parties acting on your behalf may not (i) use our proprietary marks and logos (including without limitation "Paul Kenzie", "Levers Virtual Shopping Ltd") as meta tags or any other "hidden text"; or (ii) use framing technology to enclose any content included on the Website, without our prior written consent.

Infringement Notice

We respect the intellectual property rights of others and request that you do the same. If you think your work has been copied in a manner that constitutes copyright infringement, you may notify our Legal Department.

In order for us to more effectively assist you, the notification must include all of the following:

  • a description of the copyrighted work you claim has been infringed;
  • information reasonably sufficient to locate the material in question on the Website;
  • your name, address, telephone number, e-mail address and all other information reasonably sufficient to permit Levers Virtual Shopping Ltd to contact you;
  • a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent or the law; and
  • a signed statement by you confirming that all of the information in your notice is accurate, and that you are the copyright owner or are authorized to act on behalf of the copyright owner.

Levers Virtual Shopping Ltd reserves the absolute right to remove any material from the Website in its sole discretion at any time.

Disclaimer

The information on this Website is provided for general information only and should not be relied upon. Save as provided in our Terms of Sale we are not responsible if information made available on this Website is not accurate, complete or current. We reserve the right to amend or correct the content on the Website at any time without prior notice or liability to you.

Levers Virtual Shopping Ltd provides you with access to the Website on the basis that, to the maximum extent permitted by law, we exclude all warranties, representations, conditions and other terms of any kind (including, without limitation, any warranty that access to the Website will be uninterrupted or error-free; that the Website will be secure; that the Website or the server that makes the Website available will be virus-free; or that information on the Website will be complete, accurate or timely.



Liability

Levers Virtual Shopping Ltd, our affiliates, and their respective officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, or loss or damages arising from or connected in any way to business interruption, loss of opportunity, loss of anticipated savings, wasted management or office time and whether in tort (including negligence), contract or otherwise, even if foreseeable) in connection with (i) this Website and the Website Material, (ii) the use, inability to use or the results of use of this Website, (iii) any websites linked to this Website or the material on such linked websites, and (iv) any information on this Website. Your sole and exclusive remedy for any of the foregoing or any dispute with Levers Virtual Shopping Ltd, our affiliates, and their respective officers, directors, employees, shareholders or agents of any of them, is to discontinue your use of the Website.

Nothing in these Terms of Use excludes or limits any person's liability for death or personal injury arising from their own negligence, nor any person's liability for fraudulent misrepresentation, nor any other liability which cannot be excluded or limited under applicable law. Nothing in these Terms of Use affects your statutory rights as a consumer.

Indemnification

You agree to indemnify and to keep indemnified Levers Virtual Shopping Ltd, our affiliates and their respective officers, directors, employees, contractors, agents, licensors, service providers, sub-contractors and suppliers from and against any and all losses, liabilities, expenses, damages and costs, (including reasonable legal fees) arising or resulting from your use of the Website and any violation of these Terms of Use. Levers Virtual Shopping Ltd reserves the right, at our own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you and, in such case, you agree to cooperate fully with Levers Virtual Shopping Ltd in the defence of such matter.

Governing Law and Jurisdiction

These Terms of Use shall be governed and construed in accordance with English law. Disputes arising under or in connection with these Terms of Use (including non-contractual disputes) shall be subject to the exclusive jurisdiction of the English courts.

If any material on this Website, or your use of the Website, is contrary to the laws of the place where you are when you access it, the Website is not intended for you, and we ask you not to use the Website. You are responsible for informing yourself of the laws of your jurisdiction and complying with them.

General

These Terms of Use, as supplemented by any additional documents referred to in them and any policies or rules posted on this Website, constitute the entire agreement and understanding between you and Levers Virtual Shopping Ltd with respect to the subject matter and supersede all prior communications (oral or in writing) between you and us.

We reserve the right, in our sole discretion, to change these Terms of Use at any time by posting revised terms on the Website. Accordingly, you should check the date of these Terms of Use (which appears at the top of this page) and review any changes since the last version. Your continued use of this Website following the posting of changes to these Terms of Use or other policies means you accept the changes.

If any provision of these Terms of Use shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms of Use and shall not affect the validity and enforceability of any remaining provisions.

Clause headings are for convenience only and do not affect the interpretation of these conditions.

Any failure or delay by us in enforcing (in whole or in part) any provision of these Terms of Use will not be interpreted as a waiver of our rights or remedies.

You may not transfer any of your rights or obligations under these Website Terms of Use without our prior written consent. We may transfer any of our rights or obligations under these Website Terms to any of our subsidiaries or affiliates or any third party designated by Levers Virtual Shopping Ltd.

How to Contact Us

If you have any questions, comments or complaints about these Terms of Use or this Website, please contact us at:

Email: info@levers.com.tr

Phone: +34 (0) 912757399

Thank you for visiting us at https://paulkenzie.co/

Cookie Notice

Last update: May 25th 2018

Levers Virtual Shopping Ltd, “we” or “us” respects your concerns about privacy and recognizes the importance of being transparent regarding the personal information we collect about you.

This Cookie Notice sets out what you need to know about the cookies and similar technologies that we use on the website you visit (individually the “Website” and collectively the “Websites”) and why we use them. You should also read our Customer Privacy Notice to find out what we do with the information we gather from the Website.

Any changes to this Cookie Notice will be posted here and notified to you through a cookie banner, where applicable. Your continued use of the Website constitutes your agreement to all such changes.

If you do not accept the use of these cookies, please disable them by following the instructions in this Cookie Notice.

ABOUT COOKIES

Like many companies, we use “cookies” on this Website to offer you a unique browsing experience. Cookies are text files containing small amounts of information that may be placed on your browser, computer or device when you visit certain websites to collect and track information about your use of the websites. For example, cookies can be used to remember the pages you have visited, the time you have spent on each page or what is in your shopping basket. Cookies can be in the form of session cookies (meaning that they will be deleted from your computer or device after you leave the Website) or persistent cookies (meaning that they will remain on your computer or device until you delete them or until they expire). Cookies may be placed on our Website by us or by our service providers, in which case they are known as third party cookies.

Certain pages on our Websites also contain “web beacons” (also known as Internet tags, pixel tags and clear GIFs). These are small image files which may be placed in a web page or an email to record browsing behaviour. For example, web beacons can be used to verify that a promotional e-mail has been viewed.

Please note that cookies and web beacons cannot harm your computer or device.

COOKIES USED ON OUR WEBSITES:

For a full list of cookies used on our Websites, click here.

1) Strictly Necessary Cookies

These cookies are essential in order to allow you to move around the Website safely and use all its features.

For example, we use these cookies to

  • Allow you to access secure areas of the Website;
  • Remember if you have accepted the cookie banner displayed on our Website
  • Remember information you have previously entered to complete a form;
  • Allow you to place products in your shopping bag.

We use these cookies to enable the services on our Websites that you have specifically requested. This category of cookies should not be disabled. If you use your browser settings to block these strictly necessary cookies, we cannot guarantee your security or predict how our Website will perform during your visit.

2) Functionality Cookies

These cookies allow us to offer you a customized browsing experience.

For example, we use these cookies to

  • Remember the choice you have made on your previous visit (such as your preferred language or location)
  • Remember products you have placed in your shopping bag;
  • Offer you live chat session.
  • Remember products you viewed or purchased in previous visits.

The information gathered by functionality cookies may be anonymized and will not be linked to information about how you use other websites.

3) Performance and Analytics Cookies

These cookies collect general information about how our Website is used.

For example, we use these cookies to

  • Record the number of visitors coming to our Website;
  • Identifying errors which may occur during your browsing experience;
  • Measure the effectiveness of our advertising, for example by verifying from which website visitors have arrived

These cookies allow us to generate usage reports and statistics on how visitors use our Website and to improve the user experience and the quality of our Website. Such analysis may be conducted by third parties in which case they are considered as third party cookies. In particular, we use Google Analytics and Adobe Analytics to measure the effectiveness of our advertising and track how visitors use our Website.

4) Social Media and Advertising Cookies

These cookies are placed by third party advertising companies and collect information about your browsing habits in order to display advertising more relevant to your interests based on your online navigation.

For example, we use these cookies to

  • Show you interest-based advertising following a visit on our Website;
  • Provide third party advertising companies and social networks (such as Facebook or Twitter) information about your visit on our Website so that they can show you interest-based advertising;
  • Control advertising effectiveness through tracking lead conversion (track that you have made a purchase after following a link to our Website from another third party website)

If you disable these cookies, you will not experience our targeted advertising across the different websites you visit.

HOW TO MANAGE YOUR COOKIE PREFERENCES:

You can manage cookies through your web browser settings. If you decide to change your settings and disable cookies, you may not be able to take full advantage of all our Website features. For example, if you turn off strictly necessary cookies or refuse them, you will not be able to make purchase on the Website.

Click to update your cookie settings

For general information on how to set your cookie preferences using your web browser, please see: www.allaboutcookies.org

The following external links also explain you how to manage cookies for the most common browsers:

Cookie Settings in Internet Explorer

Cookie Settings in Google Chrome

Cookie Settings in Firefox

Cookie Settings in Safari

You may also opt out of:

  • aggregation and analysis of data about your visits to our Website collected by Adobe, by clicking here.
  • Information about your visits to our Website being included in Google Analytics reports by clicking here.

Finally, if you want to opt out from interest-based ads, you can manage your preferences by visiting the following websites:

or by changing your settings on each third party website. For example:

CONTACT US

If you have any questions or comments about this Cookie Notice or about our Privacy Notice, please contact us as indicated below:

Levers Virtual Shopping Ltd

284 Chase Road A Block 2nd Floor Unit 172

Southgate London England N14 6HF

Email: info@paulkenzie.com